FAQ

Where is the store based?
Holzwickede, Germany

What is this store’s return and exchange policy?
Sorry, this store does not accept refunds, exchanges, returns or cancellations. However if there are any problems with your order please don’t hesitate to contact me!
Please order responsibly

Do you have x Print in another size (A6, A5, A4, A3)?
If you’d like a specific size, let me know! I’ll see what I can do.

Do you accept orders placed outside of the EU?
I do! Just please notice due to COVID-19 there may be delays or restrictions that I can’t do anything about!

How long will it take to receive my order?
Items will be shipped after payment has been processed and usually on Friday’s.
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.
International shipping delivery times may vary between 2 and 6 weeks.
Please note, additional Custom fees may apply depending on where you live.
If orders containing pre-ordered items are paired with available items, all products will be shipped as soon as pre-order items are ready.
Please contact me in case you’d want to receive non-preorder items sooner, so we can discuss about paying an additional shipping fee.

Are orderes tracked?
Yes! You will receive a tracking number as soon as your Order has been shipped.

I made a mistake in my order! What should I do?
Please feel free to contact me as soon as possible, so we can fix things up :)!
Orders usually take me a few days until they are shipped out, so there might still be time to change things!

What if something is wrong with my order?
If you have a problem with an order please feel free to Contact me through the Contact Formular!

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